It all begins with a call to an IT help desk. The techs will try to work through the problem in any number of ways, including simple verbal instructions or remote access to your system. If the problem can’t be solved this way, a seasoned tech is sent to your physical location to diagnose and fix the issue. Your tech will come equipped with the tools and software needed to address your computer or network problem based on the information given during that first call.

Chances are you and your employees aren’t technically savvy enough to work through a complex IT issue. Any sized company should have a reliable MSP that provides onsite IT tech support to save you downtime and lost productivity. Some issues may be as simple as restarting the computer, while others may be worked through via a help desk phone call. For all other problems, an onsite IT support call is the best choice.